Terms and Conditions of Sale
Last updated: 20/03/25
Welcome to Project Alchemy. These Terms and Conditions apply to all purchases made through our website at www.projectalchemy.co.uk. By placing an order, you agree to be bound by the terms set out below.
1. Products
Project Alchemy currently offers downloadable audio experiences designed to enhance your wellbeing. Our first product, a beautifully composed Sound Bath, is delivered in digital format and accessible via a time-limited download link.
2. Digital Downloads
After purchasing, you will receive a unique download link via email. This link is valid for 24 hours only. Once expired, it cannot be reused.
If your link expires or you have trouble downloading, please contact lisa@projectalchemy.co.uk and we’ll happily resend it.
3. Pricing & Payment
All prices are in GBP (£) and include VAT where applicable. Payments are securely processed via our third-party payment provider. We accept major credit and debit cards.
4. Intellectual Property
All audio content, including the Sound Bath, is owned by Project Alchemy. It is for personal use only and may not be reproduced, resold, or distributed.
5. Limitation of Liability
Project Alchemy is not responsible for any indirect, incidental, or consequential issues arising from the use of our digital products. Our content is for wellbeing support only and is not a substitute for medical advice.
6. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the English courts.
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Refund Policy
Last updated: 20/03/25
Because our products are delivered as instant digital downloads, we do not offer refunds or exchanges once your purchase has been completed.
If you believe you have received a faulty file, or if you encounter any issues with your download, please contact us within 7 days of purchase at lisa@projectalchemy.co.uk so we can assist you.
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Privacy Policy
Last updated: 20/03/25
This Privacy Policy explains how Project Alchemy (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our website www.projectalchemy.co.uk and purchase our products.
We are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR).
1. Information We Collect
When you make a purchase or contact us, we may collect and process the following information:
Your name and email address
Billing information (processed securely through our third-party payment provider)
IP address and device/browser data (collected via Squarespace analytics)
2. How We Use Your Data
We use your information to:
Process and fulfill your order
Send you your download link and purchase confirmation
Respond to your queries or customer service requests
Improve our website and services
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual obligation – to fulfill your purchase
Legitimate interest – to improve user experience
Consent – if you opt in to receive updates or newsletters
4. Third-Party Services
We may share data with third-party providers solely to deliver our services, such as payment processors (e.g. Stripe) or email providers (e.g. Mailchimp or Squarespace Email Campaigns).
These third parties are obligated to keep your data secure and use it only for the specified purpose.
5. Data Retention
We retain your data only as long as necessary to fulfill the purpose for which it was collected and to meet any legal or tax obligations.
6. Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Correct or update your data
Request that we delete your data
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email us at lisa@projectalchemy.co.uk.
7. Cookies
Our website uses cookies to provide basic functionality and help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings.
8. Contact
If you have any questions about this Privacy Policy, please contact:
Project Alchemy
Email: lisa@projectalchemy.co.uk